Why Choose Us?
Durable Medical Equipment Healthcare Partners
At Delta Medical, we understand that you have many options when it comes to choosing a healthcare provider. However, we stand apart by offering a truly personalized approach to Durable Medical Equipment (DME) services. Our dedicated team works closely with patients and caregivers to identify the highest-quality products that meet individual needs. From start to finish, we strive to make the process as seamless and stress-free as possible. With a focus on exceptional customer service, timely delivery, and continuous support, Delta Medical ensures a superior experience for both patients and caregivers alike.
What We Offer
At Delta Medical, our solution-oriented, detail-driven approach is designed to meet the unique needs of every patient. We understand that each individual requires personalized care, and our dedicated team is committed to providing tailored solutions that ensure the best outcomes.
We collaborate closely with healthcare providers, physical therapists, case managers, and caregivers to process orders efficiently, making the entire process as smooth and hassle-free as possible. With a wide range of products available, we simplify the referral process for healthcare professionals, enabling them to send just one referral for a variety of needs.
We pride ourselves on offering only the highest-quality products from trusted, leading manufacturers. Patients can have peace of mind knowing that the equipment they receive is reliable, durable, and of superior quality.
Our team works directly with insurance providers to verify coverage, ensuring that all insurance requirements are met and patients receive the full benefits they are entitled to.
With our certified Assistive Technology Professionals (ATPs) and technicians, we provide customized mobility solutions, ensuring proper fitting and safe, effective use of all equipment.
At Delta Medical, our commitment to customer service extends beyond delivery. We offer comprehensive follow-up care and ongoing support for all the medical equipment we provide, ensuring long-term satisfaction.
As a leading nationwide provider of medical equipment and supplies, we proudly serve communities across the United States, delivering expert care and reliable solutions wherever they are needed.
How it Works?
Submitting & Processing Orders
At Delta Medical, we strive to make the order submission and processing process as streamlined and efficient as possible for healthcare providers and patients alike. Orders can be submitted via online form, fax, email, or through Parachute.
Verification and Compliance
Upon receiving an order, it is sent to our dedicated Verification and Compliance Team for review. Our experienced staff will carefully check that all required documentation has been received and ensure it meets insurance standards. This includes verifying patient benefits, network status, and determining if pre-certification is required. Required documentation includes, but is not limited to:
- Patient demographics
- Chart notes
- Face-to-face encounter documentation
- Physician order
For a comprehensive list of required documentation, please refer to our Order/Referral Requirements.
Handling Incomplete Orders
If additional documentation is needed to complete the order, we will work directly with the healthcare provider to obtain the necessary information and meet all requirements.
Ineligible or Denied Orders
In cases where an order cannot be fulfilled—whether due to exceeding coverage limits, ineligibility for reimbursement, or insurance benefit limitations—the healthcare provider will be promptly notified.
Order Status Updates
We strive to provide order status updates on the same day the order is received. However, in certain cases, it may take up to 24 hours to process and provide an update.
Hospital Discharge Orders
For hospital discharge orders, we typically arrange delivery the day before or the morning of discharge. To ensure timely delivery, orders must be submitted no later than 1:00 PM the day before discharge. For example, if delivery is required on Tuesday, the order must be received by 1:00 PM Monday. To avoid delays, we recommend submitting orders as early as possible. Orders submitted after the 1:00 PM cutoff will not qualify for next-day delivery.
Delivery Process
Once insurance benefits have been verified, all documentation and compliance requirements have been met, and pre-certification has been obtained (if required), a member of our team will contact the patient directly to schedule delivery.
Important Notes
At Delta Medical, we work closely with healthcare providers, insurance companies, and patients to ensure efficient order processing. To prevent any delays, we ask that all orders be submitted with the required documentation. Insurance providers cannot process claims if paperwork is incomplete or if crucial information regarding the patient’s diagnosis or treatment plan is missing.
For additional information on required documentation, please refer to our Order/Referral Requirements.